Help & Export Support

Frequently Asked Questions

Find detailed answers regarding our global shipping methods (By Air & By Sea), minimum order quantities, packaging standards, and export documentation.

📦 Shipping & Freight (By Air & By Sea)

Do you export products By Air and By Sea both?

Yes! Shah Trading Hub provides flexible logistics options. We ship perishable items like fresh vegetables, mangoes, and trial orders By Air (ensuring delivery within 48 to 72 hours to maintain peak freshness), while large commercial bulk orders of potatoes, onions, and kinnow are shipped By Sea using temperature-controlled reefer containers.

What is the transit time for By Air shipments?

By Air freight consignments typically reach international destinations across the Middle East, Europe, and Asia within 2 to 4 days, depending on flight connectivity and custom clearances.

How do you maintain cold-chain integrity during By Sea shipping?

For Sea freight, we utilize 20ft and 40ft reefer containers with continuous temperature and humidity logging. This prevents spoilage and ensures fruits and vegetables arrive in pristine condition.

⚖️ Orders & Minimum Quantities (MOQ)

What is the Minimum Order Quantity (MOQ) for sea shipments?

Our standard MOQ for sea freight is typically one full container load (FCL), which corresponds to a 20ft or 40ft reefer/dry container depending on the produce type.

Can I place trial orders or smaller shipments By Air?

Absolutely. We accommodate smaller trial shipments and air cargo consignments so importers can evaluate our produce quality before committing to bulk container orders.

🌿 Quality, Certifications & Packaging

Are your products certified for international export?

Yes, all our agricultural exports comply with international phytosanitary standards. Mangoes undergo certified Hot Water Treatment (HWT), and all shipments include official government inspection certificates.

What kind of packaging do you use for export?

We use export-grade corrugated wax-coated cartons for citrus and mangoes, and breathable red mesh bags (10kg, 25kg, 50kg) for onions and potatoes to ensure maximum ventilation.

📄 Payments & Export Documentation

What payment terms do you accept for international orders?

We accept secure international payment methods including Telegraphic Transfer (TT / Bank Wire) and Letter of Credit (LC) for established commercial buyers.

What shipping documents are provided with each order?

We provide a complete set of export documents including Bill of Lading (B/L) or Air Waybill, Certificate of Origin, Phytosanitary Certificate, Commercial Invoice, and Packing List.

Still Have Questions? Ask Our Export Team

We respond to all trade inquiries within 24 hours.